In a press conference this week on New York City’s $12 billion budget gap, Mayor Zohran Mamdani zeroed in on the previous administration’s artificial intelligence chatbot as one of “a number of different things we’re going to pursue for savings.”
In a press conference this week on New York City’s $12 billion budget gap, Mayor Zohran Mamdani zeroed in on the previous administration’s artificial intelligence chatbot as one of “a number of different things we’re going to pursue for savings.”
How? Surely this was put in place as a cost cutting measure. I mean, terminate it, sure. Pay actual humans. I just have questions.
Often the promised cost savings never materialise, because when the chatbot fucks up, it’s humans who need to clean up the mess.
Now that you mention it, there was that story about Air Canada’s chatbot misleading a customer which ended up costing them $800. 😔
Edit: I know, legal fees and such, but there didn’t appear to be any punitive component nor incentive to change course.